API Documentation

Enterprise API Features — SLA, Dedicated Endpoints

Enterprise-grade API infrastructure with 99.99% uptime SLA, dedicated endpoints, priority support, and custom integrations. Scale to millions of requests daily.

Published March 21, 2026 • 20 min read • Enterprise

Enterprise Overview

Smart Money API Enterprise provides mission-critical infrastructure for large-scale trading operations, hedge funds, and institutional investors. Dedicated resources, uptime SLAs, and white-glove support.

Enterprise benefits:

  • 99.99% Uptime SLA — 15-minute maximum latency guarantee
  • Dedicated Endpoints — Private infrastructure isolated from public API
  • Priority Support — 15-minute response time, dedicated account manager
  • Custom Development — Bespoke integrations and custom features
  • Advanced Analytics — Custom dashboards and reporting tools
  • Compliance Support — SOC 2, HIPAA, PCI-DSS assistance

Minimum Commitment: $5,000/month with annual agreement. Suitable for firms trading $100M+.

SLA Guarantees

Service Level Agreement

Metric Enterprise Credit if Breached
Monthly Uptime 99.99% 10% monthly credit
P95 Latency <50ms 5% monthly credit
Error Rate <0.01% 5% monthly credit
MTTR (Mean Time to Resolve) <15 minutes 15% monthly credit

Uptime Credits

Automatic credits applied for SLA breaches:

  • 99.99% - 99.9%: 10% monthly credit
  • 99.9% - 99.0%: 25% monthly credit
  • < 99.0%: 100% monthly credit
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Dedicated Infrastructure

Dedicated Endpoints

Dedicated Endpoint
// Standard endpoint (shared infrastructure)
https://api.smartmoneyapi.com/v1
// There is no separate Enterprise host, and no private
// VPC endpoint. plans.json grants neither a dedicated
// instance nor on-prem: every tier uses the one base URL.

Infrastructure Specifications

Component Enterprise Specs
Compute Dedicated Kubernetes cluster, auto-scaled (10-100 pods)
Database Replicated PostgreSQL with read replicas, 99.99% uptime
Cache Redis Cluster with persistence, 50GB minimum
Regions Multi-region deployment (US, EU, APAC)
CDN Cloudflare Enterprise with DDoS protection

Enterprise Support

Dedicated Support Team

  • Account Manager — Primary contact, relationship management
  • Technical Support Engineer — 24/7 on-call for critical issues
  • Solution Architect — Integration planning and optimization
  • Analytics Specialist — Custom reporting and insights

Support SLA

Severity Response Time Update Frequency
Critical (P1) 15 minutes Every 30 minutes
High (P2) 1 hour Every 2 hours
Medium (P3) 4 hours Daily
Low (P4) 1 business day As scheduled

Compliance & Security

Certifications

  • SOC 2 Type II — Annual security audit, comprehensive controls
  • ISO 27001 — Information security management certification
  • GDPR Compliant — Data privacy and protection
  • PCI-DSS Ready — Payment card industry standards support

Enterprise Security Features

  • IP Whitelisting — Restrict access to specific networks
  • VPC Peering — Direct private network connection
  • Custom SSL Certificates — Branded TLS certificates
  • Data Encryption — AES-256 encryption at rest and in transit
  • Audit Logging — Detailed logs for compliance reporting
  • BAA Available — Business Associate Agreement for HIPAA

Custom Features

Custom Endpoints

Build API endpoints tailored to your specific needs:

  • Custom data aggregation queries
  • Proprietary signal combinations
  • Real-time alerting with custom rules
  • Private label API endpoints

Integration Services

White-glove implementation assistance:

  • On-site implementation consulting (up to 40 hours)
  • Custom SDK development
  • Advanced training for your team
  • Ongoing optimization and tuning

Integration Services

Implementation Timeline

  1. Week 1: Discovery and requirements gathering
  2. Week 2-3: Architecture design and planning
  3. Week 4-6: Development and testing
  4. Week 7: Staging and UAT
  5. Week 8: Production deployment and monitoring

Custom Integrations

Custom Endpoint Example
// Custom endpoint for your firm
POST /v1/custom/whale-signals
-d '{
"algorithm": "smart_accumulation_weighted",
"filters": {
"min_whale_holding": 1000,
"accumulation_threshold": 0.15
}
}'

Advanced Monitoring

Custom Dashboards

Real-time monitoring and analytics dashboards:

  • API performance metrics (latency, throughput, errors)
  • Data freshness and quality metrics
  • Whale tracking and accumulation trends
  • Custom KPI tracking
  • Automated alerts and escalations

Reporting

  • Weekly performance reports
  • Monthly usage analytics
  • Quarterly business reviews
  • Custom report generation

Enterprise Pricing

Pricing Model

Component Cost Includes
Base Fee $5,000/month Dedicated infrastructure, 99.99% SLA, 1M requests/day
Overage $2/million requests Additional requests beyond included
Setup $10,000 (one-time) Implementation, training, integration
Custom Features $500-5,000+ Per-feature pricing based on complexity

Volume Discounts

  • $10M/month overages: 10% discount
  • $50M/month overages: 20% discount
  • $100M+/month overages: 30% discount

Contact & Onboarding

Getting Started

Ready to upgrade to Enterprise? Here's the process:

  1. Contact Sales — Email enterprise@smartmoneyapi.com
  2. Discovery Call — 30-minute technical requirements discussion
  3. Proposal — Custom quote with implementation timeline
  4. Contract — 1-year minimum commitment
  5. Onboarding — Dedicated implementation team assignment
  6. Launch — Go-live with monitoring and support

Commitment Options

Term Discount Best For
1 Year Standard pricing Initial evaluation
2 Year 10% discount Growing operations
3 Year 15% discount Mature integrations

Scale to Enterprise

The highest published caps we sell. We do not offer an uptime SLA, a response-time SLA, a dedicated instance or on-prem deployment — support is email. Perfect for institutional trading and large-scale operations.

Request Enterprise Demo
Contact sales@smartmoneyapi.com for custom quotes and implementation timelines.

Related Resources

Monitoring & Observability →

Performance monitoring and health checks

Security Best Practices →

Enterprise security and compliance

Performance Optimization →

Optimize for scale and speed
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